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Industry
Retail and Consumer Goods Supply Chain
CG Manufacturing
Consumer Goods Industry Segmentation
New Product Development
Improving Efficiency
CG Trends
Connected Consumer
Emerging Markets
Counterfeiting and Grey Markets
Growth of DTC Operations
Consumer Conscience & Government Edicts
Supply Chains and Sourcing
Availability Issues
Informed Consumers
Covid Impact
Retail Industry
Category Management vs Merchandise Management Retailers
Department Stores
Free Flow Layout
Mass Merchants
Grid Layout
Large Format Specialty
Small Format Speciality
Fast Fashion Stores
Loop Layout
Food and Drug
Home Shopping
Making the Most of Online Retailing and Omni-Channel
Retail Trends
Private Label
Supply Chain Mgt
Customer Engagement
Covid-19 Impacts
Edge Computing/IoT
On-line Retailing
Information Tech
International
Omni-Channel
Resurgence of CRM
Ethical Sourcing
Real Estate Changes
Economic and Industry Challenges in 2022 and 2023
Wholesalers
Financials
Profit and Loss Account
Average Retail Profits Before Tax by Segment
Balance Sheet
Asset Utilization
Cash Flow Statement
Cash Flow
Capital Expenditure
Capex Decision Making
Evaluating Changes in Inventory
Impact of Product Life Cycle on Gross Margin
Reviewing Accounts
Retail and Cost Methods of Accounting
Technology
Consumer Goods IT Applications
Sales and Operations Planning
Sales and Marketing Systems
Direct To Consumer Systems
Manufacturing Systems
R&D Systems
Supply Chain Systems
Consumer Goods Quadrant Analysis
Retail IT Applications
Merchandise Management Systems
Store Systems
Supply Chain Systems
Loss Prevention and Asset Tracking Systems
Analytics
Cyber Security
Buildings Security
Warehouse and Transport Security
Store Security
Inventory Protection
Payment Protection – Chargebacks
Payment Protection – Digital Wallets
Vendor Portals
Marketing and CRM
E-Commerce and Omni-Channel Systems
Merchandise Decision Support Solutions
Product Life Cycle Management
Retail Quadrant Analysis
Horizontal Applications
Finance
Human Resources
IT Emerging Technologies
Creating A Supplier Selection Scorecard
Organization
CEO – Chief Executive Officer
Chief Financial Officer (CFO)
EVP Human Resources
CIO
Consumer Goods Organization
Executive Vice President Sales & Marketing
Category Captains
EVP Manufacturing/Operations
VP Packaging Engineering
EVP Research and Development
Executive Vice President of Supply Chain
Retail Organization
B&M in a Category Management Retailer
B&M in a Merchandise Management Retailer
Store Operations
Space Management and Visual Merchandising Team
Loss Prevention
E-commerce and Omni-Channel
Call Centers
EVP Supply Chain
Marketing Department
Retail Bonus Structures
Balance of Power
KPIs
Retail KPIs
Buying & Merchandising KPIs
Sales KPIs
Inventory KPIs
Inventory or Stock Turn
Availability or In Stock %
Fresh Stock Percent
Weeks of Supply
Shrinkage
Waste
Gross Margin KPIs
Markup and Markdowns
Life Cycle of Margins in Retail
Sell-Through Percent
Weekly/Monthly Review
Store Operations
Loss Prevention KPIs
E-Commerce and Omni-Channel KPIs
Expenses KPIs
Average European Retail KPIs
Average US Retail KPIs
Consumer Goods KPIs
Manufacturing KPIs
Research and Development KPIs
Packaging KPIs
Category Management KPIs
Horizontal Department KPIs
CEO KPIs
Finance KPIs
Supply Chain KPIs
Marketing KPIs
Human Resources KPIs
IT KPIs
Processes
Key Manufacturing Processes
S & OP
Demand Is Demand At A Price
Manufacturing Processes
Shop Floor Control Systems
Shop Floor Data Capture
Quality Assurance and Control
Scrap and Rework
Sales Order Management
Laboratory Management
Sales, Marketing and Supply Chain Processes
Sales Force Management
Account Planning
Direct To Consumer Operations
Managed Replenishment Services (VMI)
Trade Promotion Management
Retail Execution
New Product Development Process
Materials Tracking
Retail Processes
Buying and Merchandising
Basic Merchandising Concepts
Merchandise and Assortment Planning
Company Objectives
Assortment Planning
Plan Approaches
Promotional Calendar
Aim Promotions Where?
Store Size v Assortment -The Wedge
MAP & Covid Part 1
MAP & Covid Part 2
MAP & Covid Part 3
MAP & Covid Part 4
Buying Activities
Duplication Analysis
Open to buy (WSSI)
Category Management
The Five Stages of Category Management
Goods Receiving
Forecasting
Forecasting Methods
Using Lost SalesTo Improve Availability
Allocation
8 More Tips
Replenishment
Developing a Store (or Channel) Replenishment Process
Managing Sell Out Using Equal Covers
Weekly Performance Reviews – Seasonal
Monthly Sales and Stock Management
Store Operations
Store Operations Key Responsibilities
Driving Improved Store Performance
Store Administration and Maintenance
Space Management
Space Planning and Optimization
Clustering Stores
Space Management Process Overview
How to Plan Space Allocations For a New Store
Space Management When Stores Are Trading Normally
Space Productivity Analysis For Existing Stores
Product Types, Adjacencies, Affinities and Suggestions
Product Positioning Guidelines for Grid Layout Stores
Planograms
Planogram Question Answer
Promotional Item Positioning
Avoiding Dead Spots
Use of Signage
Customer Service Desk Signage
Visual Merchandising Basics
Displaying Clothing and Accessories
Displaying Household Goods
Providing Inspiration for Shoppers
Store Manager HR Responsibilities
Supply chain
Merchandise Flow
Challenges Importing Goods in Recent Years?
Warehouse Management and Distribution
How Much Stock Is Needed?
Vendor Collaboration
Linear v Parallel Supply Chain
E-commerce
Improving Online Operations
Being In Stock Online
Omni-channel Insights For Stores
Omni-Channel Warehouse Functions
Online Visual Merchandising
Product Information
Growing Sales
E-Commerce Returns
E-Commerce Fraud
The Fallacy of Endless Aisle
Marketing
Customer Profiling
Loss Prevention Processes
Overview of Loss Prevention
Security, Loss Prevention and Staff
Vendor Fraud
Warehouse and Transportation Issues
Controlling Store Losses
Reducing Cash Register Losses
Customer Self Checkout
Gift Card and Payment Security
Cashing Up Procedure
Controlling Stock Losses
Reducing Damage and Claims
Stock Rotation
Controlling Waste
DSD Fraud
Returns Fraud
Reducing Stock Losses in Store
Inter-Store Transfers
Bookkeeping Errors
Poor Stockroom Control
Shopper Behaviors To look Out For
Making Arrests
Credit Card Fraud
Signs of Associate Dishonesty
Actions to Reduce Customer Theft
Types of Online Fraud
Strong Customer Authentication
Other Types of Fraud or Loss
Steps for Reducing Online Loss
More Steps for Order Checking
Loss Prevention Approaches
Health and Safety and Its Impact on Losses
Solutions
Consumer Goods Solutions Identification
Improving Sales and Market Share
Improving S & OP
Improving Sales
Improving Account Management
Improving TPM
Improving Category Management
Improving VMI/DSD
Growing DTC Sales
Increasing Market Share
Optimizing Marketing Spend
Reducing Damage/Returns
Reducing COGS
Reducing SG&A Cost
Reducing Waste
Improving Inventory Turn
Retail Solutions Identification
Improving Customer Service
Increase sales
Increase Margins
Reducing Loss
Improve Turn
Reduce Expenses
Improving Fixed Assets Utilization
Achieving Implementation Benefits
Recover Sales After Re-Opening Stores
Recovering Sales And Margin
Sales
Background Information
Target Account Research & Analysis
Store Walk Through Assessment
Selecting a Peer Group
Desk Research Sources
5 Year History Analysis
Competitor Comparisons
Analysis of Desk Research and Other Knowledge
Building The Account Plan
Developing The Sales Plan
Why Target Customers Might Agree to Meet
Sales Messaging – Starting a Conversation
Voice Mail Tips
Initial Contact Scripts
Discovery Interviews
An Important Observation About Questions
Developing Potential Solution Approaches
Subjects
Category Management Content
Direct to Consumer Overview
E-Commerce and Omni-Channel Retailing
Human Resources Content
Training and Skills Development
Security and Loss Prevention
Space Management and Visual Merchandising
Types of Store Space
Space Performance Metrics
Measuring The Store
Leased Departments
Store Ambience
Where Should Departments Go?
Floor Layouts Verses Merchandise Hierarchy
Location Guidelines
Approach to the Store
NAPA Store Answer
Senukai Answer Page
What’s Going On Around You?
Senukai IKEA Response
Use of Store Windows
Trade Promotion Management and Retail Execution
Downloadable Resources and Tools List
Discovery Interview Questions for Retail and Consumer Goods
Available Store Visit Assessment Tools
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2020-05-08T12:18:07-04:00
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